C
Advisory & assessment
Consult
When the question is "what should we do", not "please deliver this". We assess the landscape, build the business case, model the alternatives and recommend the shape of the engagement that follows.
Our work
Methodology, portfolio and the clients that trusted both
Delivery discipline is the product. Three operating frames — AMS, product development and the portfolio model — carry every programme we take on, from the first readiness check to a steady-state service years after go-live.
Our approach
Three operating frames under every engagement
The AMS approach keeps your landscape running and lifts it to Innovation. The product development approach takes an idea from discovery to live operation in five deliberate phases. The portfolio model makes the commercial shape of every engagement explicit — so Consult, Implement and Support are different contracts with different team shapes, not blurry overlapping promises.
01 · AMS Approach
Foundation to Innovation, under one agreement
Each tier contracts for a different outcome. The Innovation Hub sits across all three — so the people shaping the roadmap are the people delivering against it.
Tier 01 ·Foundation
Stabilised operations — the layer that makes everything above it possible. ITIL process discipline, SLA governance and a service desk that measures the right things.
- L1.5 / L2 / L3 ticket queues
- SLA & OLA governance
- ITSM tooling baseline
- Service management reporting
Tier 02 ·Transformation
S/4HANA upgrades and conversions, clean-core extensions, BTP services, and the integration surface that connects SAP to the rest of the landscape.
- S/4HANA upgrades & conversions
- Clean-core extensions on BTP
- Fiori, RAP & OData delivery
- Integration Suite / middleware
Tier 03 ·Innovation
AI, automation and process reinvention — led by the Innovation Hub and productised through our solution catalogue so quarterly outcomes land, not slideware.
- SAP Business AI & Joule enablement
- User self-help bots (LLM + RAG)
- Purchasing AI, Situation Handling
- RPA on process bottlenecks
02 · Product Development
Five phases from workshop to live operation
Each phase has concrete inputs and outputs. No phase ends on a slide — it ends on an artefact the next phase can act on.
- 01
Discover
Workshops with IT and business to identify the real automation and product opportunities worth doing.
Outputs
- Opportunity map
- Rough value estimate
- Stakeholder register
- 02
Prepare
Firm up requirements, tools, costs, expected outcomes and the ROI model before any build starts.
Outputs
- Requirements document
- Tooling choice
- Cost & ROI model
- 03
Explore
Mock-up and design review with the client. Scope, gaps and acceptance criteria agreed in writing.
Outputs
- UX mock-ups
- Signed-off scope
- Gap list
- 04
Realise
Infrastructure and tools up, agile iterations against the signed scope with weekly demos.
Outputs
- Working increments
- Weekly demos
- Test automation
- 05
Deploy & Run
Production deployment with continuous monitoring, performance tuning and a clean handover to the AMS team.
Outputs
- Prod release
- Monitoring plan
- Handover runbook
The Innovation Hub works alongside the product-development team at every phase gate — the same board that advises on AMS roadmaps also sanity-checks product bets before Realise.
03 · Portfolio Model
Consult, Implement, Support — three different contracts
Each engagement shape has a different team, a different cadence and a different commercial envelope. We make that explicit on day one so the handover from one to the next isn't a surprise.
I
Build & deliver
Implement
Programme delivery against a signed scope — greenfield, brownfield or conversion. Our own bench, our own quality gates, weekly demos, and a clean handover to Support.
S
Run & improve
Support
AMS operations against defined SLAs — L1.5 / L2 / L3 tiers, Innovation Hub sitting across the service, quarterly improvement plans and a predictable commercial envelope.
Engagements often chain — Consult feeds Implement; Implement hands over to Support — but each is scoped and signed on its own terms.
Case studies
Programmes delivered under genuinely hard constraints
Defence research, municipal administration and agricultural science — settings where data sovereignty, statutory process and fifteen-year operating horizons shape every technical decision.
Umm Al Houl Power (UHP)
Umm Al Houl Power Company
A single partner across the SAP landscape — resolving long-standing SuccessFactors and Ariba issues inside short delivery windows for Qatar's largest IWPP.
SAP SuccessFactorsSAP AribaEnterprise Asset ManagementSales & DistributionMaterials ManagementProduction PlanningQuality ManagementFinancialsABAPFiori
Read the story
Mesaieed Power (MPOWER)
Mesaieed Power Company Ltd
Cost-effective application management and delivery support — S/4HANA upgrade plus a tailored EHS Risk Management implementation for a 2 GW IPP.
SAP AMO ServicesS/4HANA UpgradeEHS Risk ManagementWorkflowBasis & Security
Read the story
Ras Girtas Power (RGPC)
Ras Girtas Power Company
SAP application management for one of Qatar's largest IWPP cogeneration plants — 2,730 MW of power and 63 MIGD of water at Ras Laffan.
SAP AMO ServicesS/4HANAPlant MaintenanceHuman Capital ManagementBasis & Security
Read the story
MPKV
Mahatma Phule Krishi Vidyapeeth, Rahuri
Field data capture, weather telemetry and farm mechanisation mapping built with one of India's leading agricultural universities.
Platform engineeringIoT & field hardwareData & analytics
Read the story
DRDO
Defence Research and Development Organisation
Enterprise application delivery within the security, sovereignty and audit constraints of a national defence research organisation.
Enterprise systemsCustom application developmentSupport & maintenance
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Dhule Corporation
Dhule Municipal Corporation
Digitising municipal administration where public accountability and statutory process shape every design decision.
Enterprise systemsCustom application developmentSupport & maintenance
Read the story
ICAR
Indian Council of Agricultural Research
Field data capture and research platforms built to a standard where the output has to be publishable.
Platform engineeringData & analyticsIoT & field hardware
Read the story
ICAR-IIHR
ICAR — Indian Institute of Horticultural Research
Field monitoring and research data systems for horticultural crops, where microclimate variation drives the science.
Platform engineeringIoT & field hardwareData & analytics
Read the storyClients
Who we work with
Public sector, defence research and agricultural science institutions across India.
Your turn
Want a conversation with a reference?
Where clients are willing, we'll connect you directly with someone who has run a programme with us. That tends to be more useful than anything we could write here.